Frequently asked questions

WebLeadEnrich shows you which businesses are visiting your website, how interested they appear to be and what they looked at, so your team can follow up with the right companies at the right time.

A small script on your website records visits. For each visit, WebLeadEnrich looks at the available evidence - such as the network a business visitor connects from, and successful submissions of your own website forms with a business e-mail address - and identifies the organisation when that evidence is strong enough.

Each identification has a confidence score and an explanation, so you can see why a company was matched.

No. Many visitors browse from home broadband, mobile networks, VPNs or shared networks that do not reveal an organisation. Those visits are counted but stay unidentified. WebLeadEnrich only identifies a company when the evidence supports it.

No. WebLeadEnrich identifies organisations, not people. Individual contact details only appear where you add them yourself, or where a visitor submits one of your website forms and you have switched on contact capture for that form.

Accuracy depends on the evidence available for each visit, which is why every identification carries a confidence score from 0 to 100 and a label such as verified, high confidence, inferred or potential. A match based on a network address alone is never treated as proof that a company owns that address, and its confidence is capped. You decide the minimum confidence a company needs before it appears in your lists.

Visitor intent is a separate score from 0 to 100 that reflects how strongly a company’s activity on your websites suggests commercial interest - for example visits to pricing or contact pages, repeat visits and how recent they are. It is shown next to, but never combined with, identification confidence.

Usually a few minutes: add your website, confirm you control the domain with a DNS record, and paste one line of JavaScript into your site’s header. The setup page tells you as soon as tracking data arrives.

No. If you can add a script to your website’s header - through your website builder’s settings, your theme or a tag manager - you can install WebLeadEnrich. Verifying your domain needs access to your domain’s DNS settings, which your web or IT provider can add for you.

Yes. Add the tracking snippet to your site’s header using your theme settings, a header-scripts option or a tag manager.

Yes, on any store where you can add a script to the theme’s header or through a tag manager.

Yes. Your subscription covers the number of websites you choose - £250 per website per month - and you can add websites at any time. Allowances are pooled across all of the websites in your account.

Each paid website includes 50 eligible newly identified companies per billing period. If your account uses its pooled allowance, newly identified companies are held - not charged for - and appear automatically when your next billing period starts or when you add websites. Companies you have already received, companies identified from your own forms and companies you import do not use the allowance.

Tracking continues. 100,000 page views per month is a fair-use reference point, not a limit, and there is no extra charge. Exceptionally high or unusual traffic may be reviewed under the fair-use policy, and reasonable technical safeguards protect the service from abusive or runaway traffic.

No. You pay a fixed monthly price per website. There is no metered billing and no automatic overage charge.

Yes, from the Billing page in your account. Adding websites takes effect once the prorated amount is paid; reducing websites takes effect at your next renewal, and you choose which websites stay active.

Yes, at any time from the Billing page. Cancellation takes effect at the end of the period you have already paid for, and you keep access until then. Refunds are not issued automatically.

No. Web-Lead-Enrich is not registered for VAT, so no VAT is added: the price shown is the price you pay.

No. Subscriptions start when your first payment is confirmed. You can cancel at any time with effect from the end of the paid period.

You choose how the tracker treats visitors on your websites, including a consent-required mode and a cookieless mode. Raw IP addresses are deleted after the retention period you set, between 1 and 90 days, and your staff can opt their own browsers out. Our privacy policy and data processing agreement are being finalised and will be published on this site.

Yes. Companies, contacts and activity can be exported to CSV or Excel, using the filters you have applied.

See the Contact page. Existing customers can also manage their subscription, billing details and invoices themselves from the Billing page in the application.